CONDOMINIUM AND HOMEOWNER ASSOCIATION MANAGEMENT
Outline of Services
Northwest Properties Agency, Inc. provides real estate services to Pierce County Association properties as outlined below:
For the most part, the services we provide for the associations we manage are covered under the management service fee per contract. A few services, however, are provided for a fee as outlined in the agreement or as may come up during the management period that are outside the scope of the normal services we provide.
*Some additional services are charged in addition to the management fee as described in the contract and its addendums.
**Attendance at Board meetings and Annual Meetings is subject to availability. We currently have obligations to some of the Home Owner Associations we manage at this time that require our attendance, so attendance is subject to availability. We can provide you with our current meeting time obligations. For smaller Associations there are minimum fees. Associations paying minimum fees will be charged for services as they are requested by mutual agreement with the HOA and our company to be negotiated at the time of the signing of a management contract.
Annual Meetings: No fee for attending Annual Meetings except if a quorum is not met and an additional meeting must be scheduled. Attendance at a second scheduled Annual meeting shall be charged per our fee schedule.
Northwest Properties uses the PROMAS Homeowner Association software and there are a variety of reports available to the Association. Typically, the President and the Treasurer will meet with the Bookkeeper to determine which reports the Board would like to use for the monthly meetings. Reports will be prepared in advance of the Board Meeting and available for the Board to review prior to the monthly meeting.
The Bookkeeper prepares a file each month and includes everything that has taken place during that month including the bookkeeping records, letters to Home Owners, Maintenance report, copies of large invoices, and any other related information. Those files are available for the Association’s Accountant to review at any time and to pick up for preparation of financial records. Our Bookkeeper will meet with the Accountant to review the records in the monthly folders to determine what records the Accountant will need to provide the Accountant services. We also prepare the Resale Certificates that are required when a unit sells and the Seller pays for the expense.
Our Maintenance Coordinator organizes work requirements for the property, takes calls or e-mail requests from Home Owners with work requirements, coordinates work with contractors, discusses needs for the Association with contractors, and communicates regularly with the Board Maintenance Committee Member by phone or E-mail regarding the needs of the Association. She also obtains bids, communicates with the Association Board on member requests, and any other areas related to the maintenance of the property.
The Property Manager and the Maintenance Coordinator monitor the emergency repair phone line to review messages and determine the need for repair when the office is closed. If it is determined that the request is an actual emergency, they will contact the Board Maintenance Chairperson and/or arrange for a contractor to make the required repair. If contact with a Board member does not occur, we will take the necessary steps to deal with the immediate emergency and follow up with a notification to the appropriate Board Member the following business day.
We do not organize individual Home Owner repairs not covered by the Association but will provide a Home Owner with a list of contractors that the company uses for various situations, if they need some help finding a contractor.
Broker-Owners: Bill and Pat Price. If we are requested to attend the Board of Director monthly meetings and the annual meetings, there are evenings that are not available so attendance is subject to availability if it conflicts with meetings we already attend for Associations that we currently manage. As mentioned earlier, if we can arrange it, our Property Manager or a Staff member may be available with adequate notice. Currently, we have meetings on the second Monday, Wednesday and the third Monday and Tuesday each month for larger Associations that we manage. We manage several Associations that do not require attendance at monthly meetings but they have intermittent Board meetings and all associations have annual meetings so our dates for these annual meetings need advance notice to avoid a conflict.
We coordinate during the month with the Board Members for information you may need and provide information, as requested, at the monthly neetings.
Northwest Properties Agency, Inc. was established in 1960 by Pat Price’s parents after her father retired from the Army and began his real estate career.
Bill was an Industrial Arts teacher and owned a remodeling and construction company in Oregon for the first few years of their marriage and joined the Company after the birth of their first daughter in May of 1969.
Bill and Pat’s father were very close and it became very apparent that after the baby was born, there was not going to be enough money left to eat on his teacher’s salary in 1969, so Pat’s father encouraged Bill to begin a career in real estate and join the company.
Bill became the Broker of the company in the early 1970’s and Pat joined the company in 1973. Because of the location and proximity to the military bases, in addition to real estate sales, the Property Management Department naturally developed very early in the company’s history to serve families leaving the area but preferred to keep their homes for the time they returned to the area.
One of the areas that the Associations we currently manage appreciate is Bill’s knowledge of building and construction. He was an Industrial Arts Teacher, had been involved in projects through his family and neighbors in his early years, and then during his teaching career, started a construction company for additional income during those years. He has been building and remodeling properties all of his adult life along with the knowledge he has developed through organizing work requirements for the thousands of homes that our company has managed and sold over the decades of his real estate career.
As a result, over all these years, we have developed the systems required to provide bookkeeping, maintenance, and consulting services to Owners and Associations who need management services. With the exception of marketing properties to prospective Tenants, all the services we provide to our Rental Owners are the same ones that are required of Home Owner Associations so it was a natural progression to begin HOA management services.
We have the background and expertise to provide necessary services to pull together all the pieces of the puzzle to assist the Board of Directors for the Associations we manage for their daily and annual needs. For an appointment to meet with us you can call our office at 253-584-3633 and ask for Bill or Pat Price. If we are not in the office when you call, ask for Michelle Selberg (our daughter – third generation member of our company), the Property Management Coordinator.
After meeting with the Board members, we will be happy to provide references and a financial proposal for the management services.